Customer Terms & Conditions

These provisions (including the ili Privacy Policy) together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the [ili.community] website and app (App) (together the Site), whether as a guest or registered user (Customer Terms).

We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you don’t agree to these Customer Terms then please don’t use the Site.

1. About us

1. Company details. ILI Global Limited (company number 14828893) (ili, we and us) is a company registered in England and Wales and our registered office is at 3rd Floor 12 Gough Square, London EC4A 3DW. Our VAT number is 448406384. We operate the Site.

2. Contacting us.  To contact us, please email our customer services team at help@illoveit.com.

3. Description of the Service. 

1. We operate the Site as an online marketplace, and you can buy products from independent brands (Brands) through the Site, via content relating to those products which has been created, recommended and provided by our community of creators (Creators).

2. When you purchase a product, we act as a commercial agent of the Brand, and the contract of sale is between you and the relevant Brand, and not between you and us. The  contract is made up of these Customer Terms, the email confirmation of your order and any specific details relating to a product on the relevant product page. You agree to be bound by all such provisions.

3. You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to your order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.

2. Accessing our Service

   1. We permit you access to the Site on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site, or any part of it, is unavailable at any time or for any period. From time to time, we may restrict access to the Site or any part of it. 

   2. Any personal data and other information provided by you is processed by us in accordance with our [Privacy Policy]. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

   3. If you choose, or you are provided with, a user ID, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We may disable any user ID or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

   4. From time to time, ili may, in its sole discretion, invite you to use, on a trial basis, pre-release or beta features that are in development and not yet available to the public (“Beta Services”). Beta Services may be subject to additional terms and conditions, which ili will provide to you before you use the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered Confidential Information of ili and subject to the confidentiality provisions in these Terms. ili makes no representations or warranties that the Beta Services will function. ili may discontinue the Beta Services, as with any of the Services, at any time in its sole discretion. ili will have no liability for any harm or damage arising out of or in connection with a Beta Service or any of the Services. The Beta Services may not work in the same way as a final version. ili may change or not release a final or commercial version of a Beta Service at our sole discretion. 

   5. Use of the App

      1. You may use the App only for your personal use on an iOS or Android product that you own or control. You may not: (a) modify, copy, publish, license, sell or otherwise commercialise the App or any information or software associated with it; (b) rent, lease or otherwise transfer rights to the App; or (c) use the App in any way that could impair our Site or Service in any way or interfere with any party’s use or enjoyment of our Site or Service.

      2. Neither we nor any of our licensors or service providers has any obligation to provide any maintenance and support services with respect to the App or any other part of the Service.

      3. In using the App through an iOS or Android product, you confirm that you have agreed to the applicable terms and conditions (including those of third parties) relating to such use.

      4. If you breach any of these Customer Terms, your right to use the Site and/or Service will cease immediately and you must, at our option, return and/or destroy any copies of the content you have made.

3. Intellectual property rights

   1. We own, or are the licensee to, all right, title and interest in and to the Site, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You shall not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the Site or any part of it.

   2. You must not extract or otherwise use any of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

   3. If you provide us with feedback or ideas, then we may use or discard any such feedback or ideas at our discretion and without liability. All comments, feedback, suggestions, ideas, and other submissions ("Ideas") disclosed, submitted, or offered to ili in connection with the use of the Services shall be the exclusive property of ili, including, without limitation, any feedback on Beta Service offerings. Such Ideas will not constitute confidential information and ili shall have no obligations to you, contractual or otherwise. You agree that ili may use, sell, exploit and disclose the Ideas in any manner, for any purpose whatsoever, commercial or otherwise, without restriction, without attribution and without compensation to you. This includes that any user reviews about ili may, at our sole discretion, be used for marketing purposes.
      
      

4. Placing an order and its acceptance

   1. Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the product(s) specified in the relevant order (Products) subject to these Terms.

   2. Checking your order details. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any information provided by you is complete and accurate.

   3. No order shall be deemed to be accepted by the Brand until we (acting as the commercial agent of the Brand) issue an email confirmationacknowledgement of your order. The contract between you and a Brand will relate only to those Product(s) notified in the email acknowledgement confirmation of your order.

   4. If we cannot accept your order. If the Brand is unable to supply you with the Product(s) for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Product(s), we will refund you the full amount including any delivery costs charged as soon as possible.

5. [Returns and refunds

   1. Please refer to our [Returns and Refunds Policy] to understand your rights in relation to cancellation of any order, returns and refunds, and the process to follow if you wish to cancel an order and/or make a return.]

6. Delivery

   1. Following acceptance of your order, we will contact you with an estimated delivery date [and order tracking information]. Please note that this is an estimate, and is not a guarantee that your order will arrive by that date. If your delivery arrives later than the estimated delivery date, in some circumstances you may be entitled to cancel your order. Please see our Returns and Refunds Policy.

   2. Delivery is complete once your order has been delivered to the delivery address set out in your order (or at any other address you may have notified in writing to your delivery provider). This may include any delivery drop point you may have selected when placing your order.

7. Price of goods and delivery charges

   1. Prices for theour Product(s) may change from time to time, but changes will not affect any order you have already placed.

   2. The price of Product(s) includes VAT (where applicable) at the applicable current rate chargeable in the UK. 

   3. The price of the Products stated on the Site does not include any applicable delivery charges. These will be notified to you during the check-out process, before you confirm your order. 

   4. We sell a large number of Products through our Site. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we’ve heard from you. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable, we may cancel supply of the Products and refund you any payment you’ve made.

8. How to pay

   1. You can pay for Products using any of the payment methods that are made available to you on the Site from time to time.

   2. You acknowledge that these Customer Terms, and/or any transaction made by you via ili, do not create or imply any partnership, joint venture or trust relationship between us, you and/or the Brand. All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). 

   3. The payment methods made available on the Site from time to time are provided by third parties who may have their own terms and conditions which apply to you.

9. Exclusion of warranties

   1. To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the Site.

   2. All Products are supplied to you directly by our Brands. We do not at any time hold our own stock of any Products offered for sale by Brands through the Site, and it is the responsibility of our Brands to ensure that any Product they make available through the Site complies with all applicable laws and regulations. We can’t give any undertaking that any Product you purchase from a Brand through the Site will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer doesn’t affect your statutory rights against the Brand. 

   3. The images of the Products on our site are for illustrative purposes only, and we can’t guarantee that the images - including the colours - reflect the exact appearance of the Products. 

   4. We do not review or control, and are not responsible in any way for, information provided by Brands or Creators. ili makes no warranties, or guarantees, express or implied, about any statement made by any Creator, and assumes no liability in respect of any such statement. ili does not guarantee the accuracy, integrity, appropriateness, or quality of any Creator content, and excludes all liability and responsibility for any content published, promoted, or linked to by any Creator.

   5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

10. Uploading material to the Site

    1. Any material you may upload to the Site must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trademark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; or (vi) be used to impersonate any person, or (vii) to misrepresent your identity or affiliation with any person.

    2. Any material you may upload to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting you may make on the Site with immediate effect.

11. Viruses, hacking and other offences

    1. You must not misuse our Site or any part of it by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

    2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and your right to use the Site would also cease immediately. 

12. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

13. General

    1. We may transfer our rights and obligations under these Customer Termsterms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    2. Waiver. If we do not insist that you perform any of your obligations under these Customer Terms, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. 

    3. Severance. Each paragraph of these Customer Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    4. Governing law and jurisdiction. These Customer Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.